Technical & Plugins

  • A certain service does not work. What can I do?

    This happens sometimes. Please check our news area, system status page or our social media channels for any known issues. Furthermore you can find the service status of our supported filehosters here. In case we are not aware of the problem, please open a ticket and make sure to include a link th...

  • Do I need to use a VPN?

    You can use a VPN on top of using Premiumize.me but there is no security advantage. All connections to and from our servers are already encrypted. Additionally, our servers are not public knowledge so your ISP would not know what service or download you are using. If you use a VPN it will not mak...

  • Do you provide API access for custom addons?

    Yes, we love to see independent developers build something with our API. You can find parts of our API documentation. If you have any questions please open a ticket and ask our friendly developers.

  • How can I access my cloud storage?

    We currently offer several ways to access your cloud storage: Browser: Use any browser to access, download or stream your files API-Apps: Download your files using apps which support our API (e.g. jDownloader) Premiumize.me App: Use our apps for Android, Android TV, Fire OS or Kodi WebDAV: Acces...

  • How fast can I download from premiumize.me?

    All our servers are connected with high speed networks (CDN) so you can download files from filehosts, websites or your cloud storage to your local computer. In case you download the files to your personal cloud storage you can benefit from the high download speed of our servers so it normally ta...

  • How much can I download?

    Premiumize.me gives you fair-use points. You have 1000 points available at the beginning, which is also the maximum of regular points you can have. Every day at midnight (UTC time zone) you will receive 30 points again. Your points account will also be replenished to 1000 points with every premiu...

  • How secure is the VPN service?

    Our VPN service is very secure and developed in-house. We do not log any personal data. We only log generated traffic in megabytes for the fair use system. As our jurisdiction is in Belgium, we are not forced to store or hand out any data, so we are not subjective to National Security letters or ...

  • How to delete files from Cloud

    You can simply delete your files from the My Files tab. Select files and/or folders by using the checkboxes in front, open the menu by clicking the three points and select Delete. Please note that you can also delete folders and files via the transfer list by using the trash icon.

  • How to install apps on Amazon Fire TV using adbLink

    IMPORTANT: This method should only be used by experienced users. To do this, you need a Windows, Mac or Linux device on the same network as your Fire TV. If you are not sure, check the instructions to see if you are confident. Alternatively, you can use the beginner's guide. Step 1 Download th...

  • How to install apps on Amazon Fire TV using Downloader app

    This method requires an addional app to be installed on your Fire TV device. For advanced users we recommend to use adbLink. Step 1 Open the settings of your Fire TV device, select My Fire TV - Developer Options and enable the Apps from Unknown Sources option. Step 2 Now download and insta...

  • How to pair an app with Premiumize.me

    There are currently three different ways to pair external programs, addons or apps with Premiumize.me. Which method is used is usually decided by the developer, but also the type of program. Method 1: Login using customer id and API key The app will ask you to enter your customer id and API key...

  • How to remove the magnet link handler in Google Chrome

    If you added the option to open magnet links automatically with the Premiumize.me Downloader when using Google Chrome or Chromium and want to remove this linking, please follow these instructions: Open the settings. Scroll down to the bottom of the page and expand the settings by clicking on Adv...

  • How to use a Chromecast and Airplay with Premiumize.me

    Our player supports Googe Chromecast and Airplay. Please check our plugin section to get tutorials for Chromecast and Airplay. For privacy reasons Chromecast and Airplay are disabled by default. You can enable them below the video player. First-Aid: If you have problems with Chromecast or Airpl...

  • I cannot authenticate in programs and tools

    For security reasons, you can only use your personal account password to log in to your account on our website. For all other purposes (e.g. jDownloader, Kodi-Addons, VPN, etc.) you need your customer id and your API key (or just your API key). You can find both in your account overview. Please n...

  • I get the error message "502 - Access denied to your node"

    If you get this error in your Usenet client, it means that the connection was actively rejected by us. This can have the following causes: You have exceeded your fair use limit Your customer id/API key are wrong (authorization failed) Your account is suspended or not premium If you can exclude t...

  • jDownloader defered queue handling

    Unfortunately, for technical reasons, we cannot offer Direct Download for all our supported services, i.e. they cannot be downloaded directly to your local device, but are first transferred to your cloud, from where they can be downloaded. Fortunately, selected services can still be used in jDow...

  • jDownloader does not work with booster points

    jDownloader usually deactivates access to your Premiumize.me account as soon as the fair-use points are used up. This means that jDownloader won't try to use your Premiumize.me account anymore. Unfortunately, this also applies if you have booster points and can still use your account despite miss...

  • My download is being blocked by anti-virus software

    Most anti-virus software scans your Internet traffic for malware. If malware (or false positive) is detected, the entire domain is placed on a blacklist, which is also used by all other users of your anti-virus software. The fact that your download is blocked does not mean that your files contain...

  • My download speed is very low

    Such problems affect many servers because data connections are established between you, our CDN provider, our servers, and the filehoster (if it is a download from a filehoster). This means that there are many points along the way that can be the cause of the problem, and not all of them are unde...

  • What are DNS leaks and how do I prevent them?

    What is DNS? DNS stands for Domain Name System and you use it every time you use the Internet. As you may know, the Internet works with IP addresses. For example, if you want to visit Google, you type google.com into your browser. In fact, you could also enter the IP address 172.217.19.78 and yo...

  • What information do you log and for how long?

    We are very privacy focused and try to log the least amount possible. We do not keep a list of transferred files or connected IPs, however we do log the amount of actual traffic that is transferred for 30 days as we need this data to calculate remaining download quotas. We keep your payment data ...