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Past Incidents

04.06.2025

Cancelled Subscriptions

Resolved

Resolved

04.06.2025 21:58
Monitoring

We are changing our payment service provider, so all subscriptions, which were previously billed via LemonSqueezy, have been cancelled today. We had planned to inform all affected users of this in good time before the premium membership expires, but LemonSqueezy has already sent an email about this, which unfortunately contains very little useful information.<br>

We apologise for this; we were assured that this would not happen.<br>

<b>Important for you: you do not need to do anything at this time; your account will remain valid for the paid period. However, we will no longer be able to automatically renew your membership in future. But do not worry, we will inform you of the next steps in good time.</b><br>

We apologise for any inconvenience caused; this was not our intention.

03.06.2025 21:45
19.05.2025

Maintenance: Several VPN servers unavailable (19 May, 06:00-12:00 UTC)

Resolved

The maintenance has been successfully completed.

19.05.2025 12:16
Planned

Due to scheduled maintenance, the following VPN servers will be unavailable on Monday, 19 May 2025, from 06:00 to 12:00 UTC.
We apologise for any inconvenience.

Affected locations: Australia, Austria, Belgium, Canada, Switzerland (proxies only), Czech Republic, Greece, Italy, Poland, Japan

12.05.2025 08:21
12.05.2025

Maintenance: VPN servers in France and Spain unavailable (12 May, 06:00-12:00 UTC)

Resolved

The maintenance work has been successfully completed. The affected VPN servers are available again.

12.05.2025 08:17
Planned

Due to scheduled maintenance, the VPN servers in France and Spain will be unavailable on Monday, 12 May 2025, from 06:00 to 12:00 UTC.
We apologise for any inconvenience.

05.05.2025 14:20