Resolved

We are changing our payment service provider, so all subscriptions, which were previously billed via LemonSqueezy, have been cancelled today. We had planned to inform all affected users of this in good time before the premium membership expires, but LemonSqueezy has already sent an email about this, which unfortunately contains very little useful information.<br>

We apologise for this; we were assured that this would not happen.<br>

<b>Important for you: you do not need to do anything at this time; your account will remain valid for the paid period. However, we will no longer be able to automatically renew your membership in future. But do not worry, we will inform you of the next steps in good time.</b><br>

We apologise for any inconvenience caused; this was not our intention.

The maintenance has been successfully completed.

Due to scheduled maintenance, the following VPN servers will be unavailable on Monday, 19 May 2025, from 06:00 to 12:00 UTC.
We apologise for any inconvenience.

Affected locations: Australia, Austria, Belgium, Canada, Switzerland (proxies only), Czech Republic, Greece, Italy, Poland, Japan

The maintenance work has been successfully completed. The affected VPN servers are available again.

Due to scheduled maintenance, the VPN servers in France and Spain will be unavailable on Monday, 12 May 2025, from 06:00 to 12:00 UTC.
We apologise for any inconvenience.

FTP/SFTP is back available!

FTP and SFTP are temporarily unavailable. We apologize for the inconvenience.

The problem has been fixed, all transfers should work as usual again.
We apologize for the downtime.

Unfortunately, torrents are also partially affected. Our technicians are working on fixing the problem as quickly as possible.

Unfortunately, saving files in the cloud is currently disrupted. This mainly affects the download of NZBs and filehosters where direct download is not possible. We recommend using jDownloader as a temporary replacement until the problem is resolved.
We apologize for the inconvenience.

WebDAV is back available!

WebDAV is temporarily unavailable due to technical issues. Our technicians are already working on a solution.

This issue has been resolved. All delayed payments have been credited.

Unfortunately, we are experiencing some delayed payments. As a result, payments have not yet been credited to the corresponding accounts in some cases. Our technicians are already working with our payment service provider in the background to fix the problem. Of course, we will also respond to your ticket as soon as possible. Due to the high number of tickets, this may unfortunately take a little longer than usual.

We apologize for the inconvenience.

We are now processing all inquiries at the usual speed again.

We are currently receiving a large number of customer enquiries, so unfortunately it is taking us a little longer than usual to answer them.
If you have already submitted a request, please do not create a new one for the same topic, as this will unfortunately only prolong the processing time.

We apologize for any inconvenience.