When you purchase from us, the charge on your credit card, debit card, or PayPal statement may appear under different names, depending on the payment method and gateway used for the transaction.
Because we work with multiple payment service providers and operate under more than one company entity, the exact statement descriptor can vary. This is normal and not a sign of fraudulent activity.
If you don’t recognise a charge
- Check your email receipts – look for confirmation emails around the same date
- Consider subscriptions – if you have taken out a subscription with us, we will automatically charge your payment method on file
- Contact us directly – if you are unsure, please reach out to our support team with:
- The transaction amount
- The transaction date
- The payment method and/or gateway
- The statement descriptor
- The last 4 digits of your card (if applicable)
We will quickly verify whether the charge came from us and provide full details.
Why this matters
Sometimes customers don’t recognise a payment on their statement and mistakenly file a chargeback with their bank or PayPal. While we fully support your right to dispute unauthorised charges, contacting us first is the fastest way to confirm a payment and avoid unnecessary delays and additional costs.