Payment
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Are the premium packages one time payments or a recurring subscription?
We offer both one-time payments (prepaid) and automatic subscriptions. Whether you are offered a subscription or a one-time payment depends on various factors, such as the payment method, your membership status and other security factors. But don't worry: we show you a blue banner next to the pay... -
Are you offering a free trial?
We have offered free trial periods in the past, but unfortunately this has been massively abused, so we can no longer offer the trial period. We therefore recommend that you choose a package with a short term to test our service. Alternatively, you can also contact our customer service and we wi... -
Unfortunately we cannot accept PaySafeCards but do not worry, we have a very good alternative: CashToCode CashToCode allows to make anonymous payments on many local retail stores in Germany, Austria and Ireland. More countries will follow soon. The whole thing works in such a way that a barcode ...
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CashToCode Employee Instructions
We provide the following instructions for the employees of the retail stores to process CashToCode payments in case the employee cannot process it by themselve. Please note that the instructions differ between country and retail store (used POS-system). Downloads: All retail stores Trafik Al... -
What is CashToCode? CashToCode is a start-up from Berlin (Germany) and works together with various local retail stores in Germany (over 15,000 dealers) and Austria (over 4,000 dealers). In the near future, local payments will also be offered in more countries. The whole thing works in such a way...
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How can I change my subscription?
If you want to change your payment method or cancel your subscription at the end of the contract period, you can simply click on the Manage subscription button in your account area. Depending on the payment service provider, you may have other options available, such as the option to change your... -
How do I change the payment method for my premium membership with automatic renewal?
Unfortunately, it is not currently possible to change the payment method for your membership with automatic renewal (e.g. from PayPal to credit card payment). You can only cancel your current membership and then take out a new subscription with your preferred payment method after it has expired. ... -
How do I upgrade my premium membership plan with automatic renewal?
Currently, you can only change your premium plan (e.g. upgrade from monthly to annual payment) for subscriptions that were paid for by credit card via our Lemon Squeezy payment gateway. If you wish to do so, you can easily do so by clicking the ‘Manage Membership’ button in your account area. Whe... -
How to pay by CashToCode (cash payment at retail store)
Information: CashToCode is currently available in Germany, Austria and Ireland only Paying with CashToCode is quite easy. First of all start the checkout and select a retail-store which is near you. At the top you will find the top retail stores. They are marked with a green thumbs up, which mea... -
My account is still inactive after payment
PayPal & Credit Card (non-EU/EEA) Your payment should be posted immediately. If this is not the case, please contact us. To speed up the process, please send us the transaction number that you should have received by e-mail, so that we can find your payment immediately. The transaction number... -
The retail store does not know CashToCode
Unfortunately it happens that employees were not always trained sufficiently and do not know or understand CashToCode. First of all you will see the section "TOP-Vertriebsstellen", if there are any in your area. These dealers have been successfully processed a CashToCode payment. If there is no ... -
What payment methods are accepted?
To pay for your Premium membership, we accept Visa and Mastercards as well as cryptocurrencies worldwide. Other payment methods may only be available for selected countries. You can find an overview of the payment methods available for your country on the Premium page. The payment options for boo... -
You may be required to pay local VAT when you purchase your premium package. Whether taxes are applicable and if so, at what rate, depends on the tax laws of your country. Depending on the payment method, the applicable tax may be additional to the price displayed on our website or already includ...