Account
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We are sorry to hear that you wish to delete your account. We would like to know more about the reasons for this and would appreciate your feedback. If you have any problems with our service, please also contact us before deleting your account. We will be happy to help you with your problem. Rem...
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You can use your Premiumize.me account on an unlimited number of devices, and parallel use is also possible and permitted. Nevertheless, these devices may only be used by you or members of your household. Of course, you can also use Premiumize.me when you are travelling or on vacation. However, ...
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How much data can I store in the cloud?
With a Premiumize.me premium membership, you can store up to 1000 GB in your personal cloud storage. If you exceed this limit, your transfer will not be canceled but will still be saved in your cloud. In this case, you should immediately delete files you no longer need from your cloud storage, ot... -
My API key does not work anymore after renewal
Basically, the new API key is valid immediately after renewal. The old API key loses its validity at the same time. However, for technical reasons, it may take a little longer for some tools and functions until your API key has been updated system-wide. This applies in particular to access via S... -
Unknown downloads or point usage, what now?
If you see unknown files or folders in your Premiumize.me cloud storage or your transfer list, or if you see suspicious fair-use point usage in your overview list, don't panic! In case you are using your account with your family at home, first check whether any of them have added these files or ... -
What happens to files in the cloud when premium expires?
Unfortunately, we can only store your files in your Premiumize.me cloud storage for as long as your account has an active premium membership status. Of course, it can happen that you forget to renew your membership or there are problems with your payment method, so your subscription will be canc... -
Why can't I log in to a supported website?
Premiumize.me is not designed to give you access to the members area of supported filehosters or websites. However, for filehosters we will still work around slow speeds, captchas and wait times for you. Please note that we do not offer premium access to supported websites, but you have the poss...